Guest-Home.es Privacy Policy

Last updated: 15/01/2025

1. Introduction

At Guest-Home.es, we place great importance on the protection of your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, accessible at www.guest-home.es (the “Site”).

2. Who Are We?

The Site is operated by Guest-Home.es, a company registered in Lanzarote, located at Calle Los Arenales 12, 35560 El Cuchillo, Spain.

We act as the data controller for the personal data collected on our Site.

3. Collection of Personal Data

We may collect the following types of data when you use our Site:

  • Identification data: first name, last name, email address, phone number, etc.

  • Connection data: IP address, browser type, geolocation data, browsing history, etc.

  • Payment data: we use third-party payment service providers (such as PayPal or Stripe) to process payments and do not store your banking details.

The data we collect may be used for various purposes, including:

  • Providing our concierge and tourist property management services.

  • Improving and personalizing your browsing experience on our Site.

  • Communicating with you regarding our services and promotional offers.

4. Use of Data

We use the personal data you provide primarily to:

  • Manage your account and respond to your requests.

  • Improve our services and the operation of our Site.

  • Send you information about our services, promotions, or updates, with your consent.

  • Comply with our legal obligations, such as payment processing and taxation.

5. Data Sharing

We do not sell or rent your personal data to third parties. However, we may share your information with third-party service providers who assist us in operating our Site, including:

  • Payment and security deposit processing (e.g. PayPal, Stripe).

  • Website hosting (via Infomaniak).

  • Web analytics and statistics management (via services such as Google Analytics).

We ensure that these providers respect the confidentiality of your personal data.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against loss, misuse, unauthorized disclosure, alteration, or destruction.

However, no security system is completely infallible, and we cannot guarantee absolute security of your information.

7. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have several rights regarding your personal data, including:

  • Right of access: you may request a copy of the data we hold about you.

  • Right to rectification: you may ask us to correct inaccurate data or complete incomplete information.

  • Right to erasure: you may request the deletion of your personal data under certain conditions.

  • Right to data portability: you may request that your data be transferred to another service provider.

  • Right to object: you have the right to object to the use of your personal data for direct marketing purposes.

To exercise your rights, please contact us at: info@guest-home.es

8. Cookies

Our Site uses cookies to enhance your browsing experience. A cookie is a small data file stored on your device. You can configure your browser to refuse all cookies or to notify you when cookies are being sent. However, some features of the Site may not function properly without cookies.

9. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with an updated revision date at the top of the document. We encourage you to review this page regularly to stay informed of any updates.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your rights related to your personal data, please contact us at:

Guest-Home.es
Calle Los Arenales 12,
35560 El Cuchillo, Lanzarote, Spain
Email: info@guest-home.es